Vivian Woo
About Vivian Woo
Vivian Woo is the Head of Customer Success for APAC at TEAM Software, with a background in customer success and account management across various companies. She has held multiple roles at TEAM Software and previously worked at Hewlett Packard Enterprise and Nintex, among others.
Current Role at TEAM Software
Vivian Woo serves as the Head of Customer Success for the Asia-Pacific (APAC) region at TEAM Software. She has held this position since 2022 and is based in Melbourne, Victoria, Australia. In her role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction across the APAC market.
Previous Experience at TEAM Software
Prior to her current role, Vivian Woo worked at TEAM Software in various capacities. She served as a Senior Customer Success Manager for six months in 2021 and as a Customer Success Manager for one year from 2020 to 2021. Both positions were based in Melbourne, Victoria, Australia, where she focused on enhancing customer engagement and support.
Experience at Hewlett Packard Enterprise
Vivian Woo has experience with Hewlett Packard Enterprise, where she worked as the New Zealand Installed Base Business Manager for one year from 2017 to 2018. Additionally, she held a role in Project/Program Management from 2015 to 2017 for two years in Auckland, New Zealand. Her work involved managing various projects and programs within the organization.
Background in Account Management and Expansion
Vivian Woo has also worked in account management and expansion roles. She was an Account Manager at Nintex for one year from 2019 to 2020 in Melbourne, Australia. Additionally, she served as an Expansion Manager at both Nintex and Promapp in 2018, with her tenure at Nintex lasting six months in Auckland, New Zealand, and at Promapp for two months.
Education and Qualifications
Vivian Woo earned her Bachelor's Degree in Management Information Systems and Services and Marketing from The University of Auckland. She studied there from 2012 to 2014. This educational background has equipped her with the skills necessary for her roles in customer success and management.