Bria Jones
About Bria Jones
Bria Jones is a Content Designer with a background in Professional and Technical Communication. She has extensive experience in content management and user experience design, having worked at TeamSnap and other organizations in various roles.
Work at TeamSnap
Bria Jones has held multiple positions at TeamSnap, showcasing her versatility and expertise in content design and management. She started as a Customer Support Specialist in 2016, where she worked for eight months. She then transitioned to a role as a Quality Assurance Tester from 2014 to 2016, followed by a position as Club and League Customer Support Specialist for eight months in 2016. From 2017 to 2021, she served as Customer Experience Content Manager, focusing on enhancing user experience through effective content strategies. In 2021, she became the Technical Content Manager, a role she held until 2023. Currently, she works as a Content Designer, emphasizing seamless user experiences and content consistency.
Education and Expertise
Bria Jones has a strong educational background in communication and technical writing. She studied Professional and Technical Communication, PR, and Journalism at Utah State University from 2003 to 2008. Additionally, she earned a Bachelor of Science in Technical Communication from Arizona State University between 2009 and 2011. In 2020, she completed a Full Stack Web Development Certification at Free Code Camp, further enhancing her technical skills. Her education supports her specialization in creating user guides, help documentation, and mobile release notes.
Background
Bria Jones has a diverse professional background, having worked in various roles that emphasize technical writing and content management. Before her tenure at TeamSnap, she worked at Genesis Financial Solutions as a Technical Writer and SharePoint Administrator from 2012 to 2014. She also held positions at DiscoverOrg, including Sales Administrator and Corporate Research Analyst in 2011 and 2012. This range of experiences has equipped her with effective communication skills and the ability to adapt to changing project priorities.
Achievements
Throughout her career, Bria Jones has contributed significantly to content development and user experience. At TeamSnap, she has collaborated with marketing and design teams to ensure that content aligns with brand values and messaging. Her focus on delivering seamless user experiences is evident in her work on user guides and help documentation. Her roles have required her to maintain content consistency while understanding user needs, which has been crucial in enhancing the overall user experience.