Cole Acheronti
About Cole Acheronti
Cole Acheronti serves as a Customer Success Manager at TeamSnap, where he has worked since 2020 in Los Angeles, California. He holds a Bachelor of Business Administration from California State University Channel Islands and has a diverse background in operations and management.
Work at TeamSnap
Cole Acheronti has been serving as a Customer Success Manager at TeamSnap since 2020. In this role, he coordinates major events aimed at enhancing customer engagement and satisfaction. He has implemented Lean Six Sigma methodologies to improve customer success processes, demonstrating a commitment to operational excellence. Additionally, he has a strong background in profit and loss management, which contributes to the financial strategies employed at TeamSnap. Cole also plays a key role in mentoring junior team members, fostering a culture of growth and development within the organization.
Education and Expertise
Cole Acheronti holds multiple degrees from Moorpark College and California State University Channel Islands. He achieved an Associate's degree in Business Administration and Management, as well as an Associate of Science in Behavioral Sciences and Natural Sciences, all completed between 2012 and 2016. He furthered his education by obtaining a Bachelor of Business Administration from California State University Channel Islands from 2017 to 2019. This educational background provides him with a solid foundation in business principles and behavioral sciences, enhancing his effectiveness in customer success roles.
Professional Background
Before joining TeamSnap, Cole Acheronti held several positions that contributed to his professional development. He worked as an Operations Lead at Nugg for nine months in 2019, and as an Admissions Coordinator at ICON Collective for one year. He also served as a SaaS Onboarding Specialist at BLAZE and as a Store Manager at Active Ride Shop for four years. His experience includes managing teams and operations, which has equipped him with valuable skills applicable to his current role in customer success.
Mentorship and Team Development
Cole Acheronti actively mentors junior team members at TeamSnap, emphasizing the importance of professional growth and development within the team. His approach to mentorship fosters a supportive environment that encourages learning and skill enhancement. By sharing his knowledge and experience, he contributes to building a strong team culture that prioritizes continuous improvement and collaboration.