Miranda (O'donald) Mokma
About Miranda (O'donald) Mokma
Miranda Mokma is a Customer Success Manager at TeamSnap, where she focuses on improving user experience and customer satisfaction. She has a background in sports management and has held various roles in marketing, customer success, and coaching.
Current Role at TeamSnap
Miranda Mokma currently serves as a Customer Success Manager at TeamSnap, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and retention. She actively engages with potential clients to address inquiries and demonstrate the benefits of TeamSnap's services. Her expertise lies in streamlining team and league organization processes to improve user experience.
Previous Experience at TeamSnap
Prior to her current role, Miranda worked at TeamSnap as a Customer Success Specialist from 2020 to 2021. During her eight-month tenure, she contributed to customer support initiatives and helped improve user engagement with the platform. Her experience in this role laid the foundation for her subsequent promotion to Customer Success Manager.
Education and Expertise
Miranda Mokma studied at the University of Delaware, where she earned a Bachelor of Science (B.S.) in Sport Management from 2016 to 2019. Her academic background provides her with a solid foundation in sports management principles, which she applies in her current role to enhance team organization processes.
Internship Experience
Miranda has completed multiple internships that have contributed to her professional development. She worked as a Marketing and Events Intern at Blue Sky Sports & Entertainment, LLC in 2018 for three months, and later at Leona Marketing Group in 2019 for another three months. These experiences provided her with insights into marketing strategies and event management.
Early Career and Volunteer Work
Before her roles in customer success and marketing, Miranda gained experience as a Head Lifeguard at Macungie Memorial Park from 2014 to 2017. She also volunteered as a coach for the Emmaus Youth Association in 2017. These positions helped her develop leadership and organizational skills that are beneficial in her current career.