Nichelle Price
About Nichelle Price
Nichelle Price is a Customer Insight Analyst and Voice of the Customer at TeamSnap, where she has worked since 2018. She has a diverse educational background in business, accounting, and computer science, and previously held roles as Customer Support Team Lead and Senior Support Agent at TeamSnap from 2013 to 2018.
Work at TeamSnap
Nichelle Price has been employed at TeamSnap since 2018, currently holding the position of Customer Insight Analyst and Voice of the Customer. In this role, she manages communication between the Customer Experience team and the Developer and Product teams, ensuring that escalated issues are addressed effectively. Previously, she served as the Customer Support Team Lead and Senior Support Agent from 2013 to 2018. During her time in these roles, she spearheaded projects that enhanced collaboration between teams, focusing on improving customer experience.
Education and Expertise
Nichelle Price has a diverse educational background. She studied Business and Accounting at Green River College, where she earned an Associate of Arts degree in 2012. She then attended Washington State University Global Campus and Washington State University, obtaining a Bachelor's degree in Management from 2013 to 2015. Additionally, she has pursued studies in Computer Science at Shoreline Community College and San Joaquin Delta College, as well as Mathematics and Computer Science at California State University, Long Beach.
Background
Nichelle Price has a varied professional background that includes significant experience in customer support and analysis. She began her career in customer service roles and transitioned into leadership positions at TeamSnap. Her experience spans over five years in customer support, where she developed skills in managing customer relationships and addressing complex issues. Her educational pursuits in business, management, and computer science complement her professional experience.
Achievements
Throughout her career at TeamSnap, Nichelle Price has made notable contributions to the Customer Experience Team. She acts as a liaison between various teams, facilitating communication regarding upcoming releases and changes. Her ability to navigate support management systems and tools like JIRA has enabled her to effectively address escalated customer problems and suggestions. Her work has had a direct impact on the planning, development, and release of new features, enhancing the overall customer experience.