Skelly Harrington
About Skelly Harrington
Skelly Harrington is a Customer Experience Advocate at TeamSnap, where they enhance customer experience tracking through automated workflows and data collection. With a background in various customer service roles and a commitment to promoting inclusivity, Harrington also contributes as a founding champion for the LGBTQIA+ Employee Resource Group.
Work at TeamSnap
Skelly Harrington has been serving as a Customer Experience Advocate at TeamSnap since 2017. In this role, Harrington maintains and optimizes help platform automated workflows and data collection to enhance customer experience tracking. Harrington also acts as a product consultant for client success, sales, and development teams, demonstrating cross-departmental expertise. The position is remote, allowing for flexible engagement with customers and internal teams.
Previous Employment Experience
Prior to joining TeamSnap, Harrington held various positions that contributed to their customer service and management skills. From 2016 to 2017, Harrington worked as a Receptionist at Ruby Receptionists. Before that, Harrington was a Sales Supervisor at Will Leather Goods from 2014 to 2016, where they managed sales operations at the Homestead Store. Harrington also has experience in the hospitality industry, having worked as a Hostess at Perkins & Marie Callender's, LLC in 2008 and as a Club Concierge Attendant at The Nines: A Starwood Luxury Collection hotel from 2008 to 2014.
Education and Expertise
Harrington studied English Language and Literature at Corban University, where they earned a Bachelor's degree from 2006 to 2008. Prior to that, Harrington attended Columbia Gorge Community College from 2004 to 2006, achieving a Transfer degree. This educational background supports Harrington's skills in content creation and communication, which are essential in their current role at TeamSnap.
Skills and Tools Utilized
In the role of Customer Experience Advocate, Harrington utilizes a variety of tools to enhance customer interactions and data management. These tools include Help Scout, Salesforce, WordPress, Atlassian, Confluence, and BigQuery. This diverse skill set allows Harrington to effectively track customer data, create content, and streamline communication across teams.
Contributions to Company Culture
Harrington serves as a founding champion for the LGBTQIA+ Employee Resource Group at TeamSnap. This role involves contributing to the company culture by promoting inclusivity and support within the workplace. Harrington's involvement in this initiative reflects a commitment to fostering a positive and diverse work environment.