Veronica W.
About Veronica W.
Veronica W. is a Customer Success Specialist with a Bachelor of Science degree from the University of the Ozarks. She has held various roles in customer experience and sales administration across multiple companies since 2006.
Work at TeamSnap
Veronica W. has been employed at TeamSnap as a Customer Success Specialist since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring users derive maximum value from TeamSnap's services. Her responsibilities include addressing customer inquiries, providing support, and facilitating user engagement with the platform.
Previous Experience in Customer Success
Prior to her current position, Veronica worked at HCSS as a Customer Success professional from 2018 to 2021. During her tenure, she contributed to customer retention and satisfaction initiatives. Before HCSS, she served as a Customer Experience Coordinator at The TJX Companies, Inc. for eight months in 2012-2013, where she focused on improving customer interactions.
Educational Background
Veronica W. earned her Bachelor of Science degree from the University of the Ozarks, where she studied from 2006 to 2009. Her education provided her with foundational knowledge and skills that support her career in customer success and service roles.
Career Development
Veronica's career began at the University of the Ozarks, where she worked as a Recruitment Office Assistant from 2006 to 2009. This role allowed her to develop skills in communication and organization. She later transitioned to the role of Sales Administrator at Avianca, where she worked from 2010 to 2012, managing sales operations for the USA, Mexico, and Canada.