Aaron Glenn
About Aaron Glenn
Aaron Glenn is a Strategic Customer Success Manager with a background in customer success and business development. He has worked at various companies, including Oracle and Teamwork.com, and holds a Bachelor of Business Administration from the University of Massachusetts Amherst.
Current Role at Teamwork.com
Aaron Glenn serves as a Strategic Customer Success Manager at Teamwork.com, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and retention by managing relationships with high-value clients. His efforts contribute significantly to the company's revenue, including managing relationships that generate $500,000 in annual recurring revenue. Aaron's responsibilities include developing scalable processes to reduce customer churn and ensuring clients receive the support they need to succeed.
Previous Experience at Oracle
Aaron Glenn worked at Oracle in various capacities from 2020 to 2023. Initially, he served as a Business Development Consultant for one year in Burlington, Massachusetts. He then transitioned to the role of Cloud Trials Account Manager, where he worked for two years. In both roles, Aaron was involved in customer engagement and support, contributing to the company's objectives in the cloud services sector.
Educational Background
Aaron Glenn studied at the University of Massachusetts Amherst, where he completed a Double Major in Operations & Information Management and Sports Management, earning a Bachelor of Business Administration (BBA). Additionally, he participated in Dale Carnegie Training in 2019 for 11 months, focusing on professional development and communication skills.
Experience in Customer Success and Sales
Prior to his current role, Aaron gained valuable experience in customer success and sales through various positions. He worked at Comcast Spectacor as Event Staff from 2017 to 2020, where he developed customer interaction skills. He also held internships at Rockland Boulders and BSE Global, focusing on sales and marketing. His experience includes conducting personalized training and onboarding sessions for groups, facilitating project imports to platforms efficiently.