Alexandria (Allie) Marsh
About Alexandria (Allie) Marsh
Alexandria (Allie) Marsh serves as a Senior Customer Success Manager at Teamwork.com in Fort Lauderdale, Florida, where she has worked since 2023. She has a diverse professional background, including roles in customer experience management and hospitality, and holds a degree in Business Administration with a focus on Entrepreneurship and International Business.
Current Role at Teamwork
Alexandria Marsh serves as a Senior Customer Success Manager at Teamwork.com, a position she has held since 2023. Based in Fort Lauderdale, Florida, she focuses on enhancing customer satisfaction and ensuring successful implementation of Teamwork's project management solutions. Her role involves collaborating with clients to understand their needs and providing tailored support to maximize their experience with the platform.
Previous Experience in Customer Success
Prior to her current role, Alexandria worked at GovSpend as a Senior Customer Experience Manager from 2018 to 2021. In this position, she led efforts to improve customer engagement and satisfaction. She also held the role of Strategic Customer Success Manager - Enterprise at Teamwork.com from 2021 to 2023, where she contributed to the success of enterprise clients by providing strategic guidance and support.
Background in Hospitality and Management
Alexandria began her career in the hospitality industry, serving as an Assistant Bar Manager at CPI Hospitality / Bahia Marina Condo Hotel from 2010 to 2014 in Culebra, Puerto Rico. This experience provided her with foundational skills in customer service and operations management. She later transitioned to the tech industry, where she applied her management skills in various customer-focused roles.
Educational Background
Alexandria studied at California State University, Chico, where she earned a degree in Business Administration with a focus on Entrepreneurship and Small Business Management, as well as International Business, from 2004 to 2009. Additionally, she studied International Marketing and International Management at Universidad del Pais Vasco from 2006 to 2007. Her education has equipped her with a diverse skill set applicable to her roles in customer success and management.
Career Development and Early Roles
Before her current position, Alexandria gained experience in various roles. She worked as an Ad Ops Manager at Orion Omni from 2017 to 2018 and as an Account Executive at Cutting Edge Recruiting Solutions from 2015 to 2017. She also completed a Human Resources internship at Sonance in 2008. These positions contributed to her professional growth and understanding of customer and operational dynamics.