Andrew Parks
About Andrew Parks
Andrew Parks serves as the Onboarding Team Lead at Teamwork.com, a position he has held since 2023. He has a background in customer success and onboarding, with previous roles at Teamwork.com and other companies in the Boston area.
Current Role as Onboarding Team Lead
Andrew Parks currently serves as the Onboarding Team Lead at Teamwork.com, a position he has held since 2023. In this role, he is responsible for guiding new clients through the onboarding process, ensuring they understand the platform's features and functionalities. His leadership in onboarding aims to enhance customer satisfaction and retention.
Previous Experience at Teamwork.com
Andrew Parks has a substantial history with Teamwork.com, where he worked in various capacities. He served as an Enterprise Customer Success Manager from 2019 to 2021, focusing on large clients in Boston, MA. Following that, he held the position of Senior Onboarding Specialist from 2022 to 2023, and as an Onboarding Consultant from 2021 to 2023. His roles contributed to improving customer engagement and support.
Experience at Datto, Inc.
Before rejoining Teamwork.com, Andrew worked at Datto, Inc. as a Customer Success Manager from 2018 to 2019. His responsibilities included managing customer relationships and ensuring successful product implementation. This experience added to his expertise in customer success strategies.
Background in Customer Success Management
Andrew Parks has extensive experience in customer success management, having worked at BevSpot as a Customer Success Manager from 2016 to 2018. In this role, he focused on enhancing client satisfaction and driving product adoption. His background in customer success spans several years and various industries.
Education and Marketing Degree
Andrew Parks earned a Bachelor of Science Degree in Marketing from Providence College, where he studied from 2007 to 2011. His education provided a foundation in marketing principles, which he applies in his professional roles to improve customer engagement and success.