David Hurley
About David Hurley
David Hurley is a Senior Customer Success Manager with over six years of experience in SaaS and customer support. He has held various roles in customer care and technical support, and he advocates for clients by collaborating with product and sales teams to enhance client relationships.
Current Role as Senior Customer Success Manager
David Hurley currently serves as a Senior Customer Success Manager at Teamwork, a position he has held since 2021. In this role, he is responsible for managing a portfolio of clients across Europe and the US. He focuses on building long-term relationships to align with business needs and advocates for clients by collaborating with product teams to ensure the product meets customer requirements.
Previous Experience at Teamwork
Before his current role, David worked at Teamwork as a Customer Care Specialist from 2018 to 2021. During his three years in this position, he was involved in providing support and assistance to customers, contributing to the overall customer satisfaction and success of the company.
Experience at WorldSmart
David also worked at WorldSmart as a Technical Support & POS Installations Consultant from 2012 to 2016. In this role, he spent four years in Perth, Australia, providing technical support and overseeing point-of-sale installations, which contributed to his extensive experience in customer support and technical services.
Educational Background
David studied at Munster Technological University, where he completed a Bachelor of Business Honors Degree in Business Studies from 2009 to 2010. He also earned a Business Administration Degree from 2006 to 2009 and a Master's Degree in Public Relations/Image Management from 2010 to 2011. His educational background has equipped him with a solid foundation in business and management principles.
Expertise in SaaS and Customer Success
David has over six years of experience in the SaaS industry, specializing in customer success, customer support, revenue management, renewals, and contract negotiation. His expertise allows him to effectively collaborate with sales teams to drive growth within his client portfolio and ensure that customer needs are met through strategic management.