Emer O' Sullivan
About Emer O' Sullivan
Emer O' Sullivan is a Senior Technical Writer currently employed at Teamwork in Cork, Ireland. She has a background in technical writing and system analysis, with previous roles at Teamwork, Healthwave Limited, and Sumitomo Mitsui Banking Corporation.
Current Role as Senior Technical Writer
Emer O' Sullivan currently holds the position of Senior Technical Writer at Teamwork, where she has been employed since 2021. In this role, she is responsible for creating and maintaining technical documentation that supports the company's products and services. Her expertise in technical writing enables her to effectively communicate complex information to users, enhancing their understanding and experience with the software.
Previous Experience at Teamwork
Emer O' Sullivan has a significant history with Teamwork, having worked in various capacities. She began as a Customer Support Specialist from 2017 to 2018, followed by a role as Support Content Technical Writer from 2018 to 2019. After that, she served as Support Content Lead Technical Writer from 2019 to 2021. Her progressive roles at Teamwork demonstrate her growth and expertise in technical writing and customer support.
Professional Background in System Analysis
Before joining Teamwork, Emer worked at Healthwave Limited as a Senior System Analyst from 2014 to 2017. In this position, she focused on analyzing and improving system processes, contributing to the efficiency and effectiveness of the organization's operations. Her analytical skills were further developed during her internship at Sumitomo Mitsui Banking Corporation in 2011.
Educational Qualifications
Emer O' Sullivan earned her Bachelor of Science in Business Information Systems from University College Cork, completing her studies from 2008 to 2012. She furthered her education by obtaining a Master of Business Studies in Business Information Systems from the same institution, which she completed in 2013. Her academic background provides a strong foundation for her career in technical writing and system analysis.
Teaching Experience at University College Cork
Emer O' Sullivan has experience in academia, having worked as a tutor for MS Access and SQL at University College Cork from 2011 to 2012. Additionally, she served at the Student IT Helpdesk from 2010 to 2013. These roles allowed her to share her knowledge and assist students in navigating technical challenges.