Jennifer Delahooke
About Jennifer Delahooke
Jennifer Delahooke is a Customer Success Manager at Teamwork.com, leveraging her background in education and data analytics to enhance customer training and support. She transitioned from a teaching career to customer success, bringing valuable organizational skills and experience in coaching and leadership.
Current Role as Customer Success Manager
Jennifer Delahooke currently serves as a Customer Success Manager at Teamwork.com, a position she has held since 2023. In this role, she focuses on enhancing customer experiences through effective relationship management and strategic onboarding processes. Her responsibilities include ensuring customer satisfaction and retention, utilizing her organizational skills to streamline customer interactions.
Experience at Teamwork.com
Prior to her current role, Jennifer worked at Teamwork.com as a Customer Onboarding Consultant from 2021 to 2024. During her three years in this position, she developed and implemented onboarding strategies that facilitated customer understanding of the platform. Her experience in this role laid the groundwork for her transition to Customer Success Manager.
Educational Background
Jennifer Delahooke earned her Bachelor's degree in Junior High/Intermediate/Middle School Education and Teaching from North Carolina State University. This educational background provided her with foundational skills in teaching and training, which she later applied in her customer success roles.
Previous Experience in Education Management
Before entering the field of customer success, Jennifer worked for ten years as a teacher in the Wake County Public School System from 2011 to 2021. Her experience in education management equipped her with coaching and leadership skills, which she now leverages to enhance customer training and support.
Skills in Data Analytics
Jennifer possesses strong skills in data analytics, which play a crucial role in understanding customer needs and improving customer success strategies. Her ability to analyze data helps her tailor approaches that enhance customer satisfaction and drive successful outcomes.