Laura Adams
About Laura Adams
Laura Adams is an Associate Product Manager currently working at Teamwork.com in Belfast, Northern Ireland. She has a diverse background in management and customer support, with previous roles at BUBBACUE LIMITED and BENGAL BRASSERIE LTD, and holds a Postgraduate Diploma in Product Management from Technological University Dublin.
Current Role at Teamwork.com
Laura Adams currently serves as an Associate Product Manager at Teamwork.com, a position she has held since 2023. In this role, she is responsible for managing product development and collaborating with cross-functional teams to enhance user experience. Her background in support and customer service within the same company provides her with valuable insights into user needs and product functionality.
Previous Experience at Teamwork.com
Prior to her current role, Laura Adams worked at Teamwork.com in various capacities. She served as a Support Team Lead from 2020 to 2022, where she oversaw the support team and ensured customer satisfaction. Following this, she took on the role of Customer Champion from 2022 to 2023, focusing on customer engagement and feedback to improve service delivery.
Management Experience at BUBBACUE LIMITED
Laura Adams was the General Manager at BUBBACUE LIMITED from 2012 to 2017. During her five years in this role, she managed operations in Belfast, United Kingdom. Her responsibilities included overseeing daily operations, staff management, and ensuring customer satisfaction in a competitive market.
Educational Background in Product Management
Laura Adams is pursuing a Postgraduate Diploma in Product Management at Technological University Dublin, which she began in 2023 and is expected to complete in 2024. This program enhances her skills and knowledge in product development and management, aligning with her current role at Teamwork.com.
Early Career in Hospitality
Before her management roles, Laura Adams worked in the hospitality sector. She was the Front of House Manager at BENGAL BRASSERIE LTD from 2009 to 2012, where she managed customer service and operations. This experience contributed to her strong interpersonal skills and understanding of customer needs.