Marc Cashman
About Marc Cashman
Marc Cashman is a Technical Services Specialist with a diverse background in customer service and technical support. He has worked for several companies, including Tesco Ireland, Teamwork, and Abtran, and holds a Higher Certificate in Computer Science from Munster Technological University.
Current Role as Technical Services Specialist
Marc Cashman currently serves as a Technical Services Specialist at Teamwork, a position he has held since 2023. His role involves providing technical support and services, contributing to the overall efficiency and effectiveness of the organization. He operates from the Cork location, where he applies his expertise to assist customers and enhance their experience with Teamwork's products.
Experience at Teamwork
Marc Cashman has a significant history with Teamwork, having worked in various capacities from 2016 to 2023. He started as a Support Specialist for nine months, followed by a two-year tenure as a Customer Success Manager from 2017 to 2019. He then transitioned to Customer Success Operations, where he worked for four years until 2023. His roles have focused on customer service and operational support, contributing to Teamwork's commitment to customer satisfaction.
Previous Employment at Abtran
Prior to his current role, Marc Cashman worked at Abtran in multiple positions. In 2015, he served as a Billing / Credit & Collections Specialist for Irish Water for four months and as a Locations & Move In - Move Out Specialist for two months. Additionally, he was a Customer Service Advisor for Irish Water in 2014 for three months. These roles involved customer interaction and support, enhancing his skills in service delivery.
Educational Background
Marc Cashman studied Computer Science at Munster Technological University, where he achieved a Higher Certificate (Level 6) from 2012 to 2016. He also attended St. John's Central College, earning a Diploma in Architectural Draughting/Advanced CAD from 1999 to 2001. Additionally, he completed a FETAC Level 4 in Digital Media Technology in 2013. His education has provided a strong foundation for his technical and operational roles.
Early Career at Tesco Ireland
Marc Cashman began his career as a Sales Assistant at Tesco Ireland, where he worked for two years from 1999 to 2001. This early experience in retail provided him with valuable customer service skills and an understanding of sales operations, which have been beneficial throughout his professional journey.