Michael Heffernan
About Michael Heffernan
Michael Heffernan serves as the Lead Tester at Teamwork.com, a position he has held since 2015. He has a diverse background in customer service and management, with previous roles at Blizzard Entertainment and GameStop.
Current Role as Lead Tester
Michael Heffernan has been serving as the Lead Tester at Teamwork.com since 2015. In this role, he is responsible for overseeing testing processes and ensuring the quality of software products. His tenure at Teamwork.com has lasted for nine years, during which he has contributed to various testing initiatives and quality assurance practices. He is based in Cork, Ireland.
Previous Experience at Teamwork.com
Before his current position, Michael worked at Teamwork.com as a Customer Service Specialist from 2014 to 2015. His role involved assisting customers and addressing their inquiries, providing him with valuable experience in customer relations. He spent ten months in this position while based in Ireland.
Career at Blizzard Entertainment
Michael Heffernan worked at Blizzard Entertainment for a total of seven years. He began as a Tier 3 Customer Service Representative from 2007 to 2012, where he handled complex customer issues. He then advanced to the role of Customer Services Team Leader from 2012 to 2014, overseeing a team and enhancing customer service operations in Cork, Ireland.
Experience at GameStop
Michael's career in retail began at GameStop, where he held two positions. He served as Assistant Store Manager from 2004 to 2007, followed by a promotion to Store Manager from 2007 to 2008. His experience in these roles contributed to his management skills and customer service expertise while working in Cork, Ireland.
Educational Background
Michael Heffernan completed his secondary education at Cashel Community School, where he studied a range of subjects including English, French, Irish, Technical Graphics, Mathematics, Physics, and Chemistry. He achieved his Leaving Certificate between 1995 and 2001, laying a foundation for his future career.