Stephanie Westbrook
About Stephanie Westbrook
Stephanie Westbrook is the Senior Manager of Customer Education at Teamwork, where she has worked since 2021. She has a diverse background in customer education and documentation, with previous roles at Wrike and State Farm.
Current Role at Teamwork
Stephanie Westbrook serves as the Senior Manager of Customer Education at Teamwork, a position she has held since 2021. In this role, she focuses on enhancing customer engagement through effective educational resources. She manages and distributes process and product information to internal teams, aiming to improve their operational efficiency. Her responsibilities also include creating how-to documentation and overseeing community forums, ensuring that both internal and external teams have access to the necessary resources for success.
Previous Experience at Wrike
Stephanie Westbrook has extensive experience at Wrike, where she held multiple roles from 2015 to 2021. She began as a Help Center Writer, contributing for one year, before advancing to the position of Documentation and Community Manager for two years. Following this, she served as the Customer Education Manager for one year. During her tenure, she engaged in customer marketing by creating how-to documentation and managing community forums, which facilitated user engagement and support.
Internship Experience at State Farm
Stephanie Westbrook completed two summer internships at State Farm. The first internship took place in 2010, lasting three months, followed by a second internship in 2011, which lasted two months. These experiences provided her with foundational skills and insights into the corporate environment, contributing to her professional development.
Educational Background
Stephanie Westbrook studied at the University of California, Berkeley, where she earned a Bachelor of Arts degree in English and Classic Civilizations from 2008 to 2012. Prior to her university education, she attended Liberty High School from 2004 to 2008. Her academic background has equipped her with strong communication and analytical skills, which she applies in her professional roles.
Work Experience Prior to Teamwork
Before joining Teamwork, Stephanie Westbrook worked at Next Jump as a Receptionist from 2013 to 2014. She also served as an Instructional Designer at Wrike from 2018 to 2020. These roles contributed to her expertise in customer education and documentation, further enhancing her capabilities in managing educational resources and community engagement.