Jana Kleitsch
About Jana Kleitsch
Jana Kleitsch is a User Experience Designer at Tech Matters, specializing in accessible designs for low vision or blind users. With extensive experience in UX across various organizations, she focuses on enhancing user experiences for child crisis helplines through the Aselo product.
User Experience Designer at Tech Matters
Jana Kleitsch has been serving as a User Experience Designer at Tech Matters since March 2020. In this role, she focuses on creating accessible user experiences tailored for low vision or blind counselors and supervisors. Her work contributes to the development of the Aselo product, an open-source contact center platform designed specifically for child crisis helplines around the world. Jana employs various UX research methods, including heuristic evaluations, remote user interviews, and survey designs, to enhance user engagement and satisfaction.
Previous Experience at Amazon.com
Prior to joining Tech Matters, Jana Kleitsch worked at Amazon.com for nine years as a User Experience Designer from 2000 to 2009. During her tenure, she was involved with the Personalization Team, contributing to projects focused on user recommendations and bestsellers. Her experience included working in both Seattle, WA, and Edinburgh, Scotland, where she honed her skills in user-centered design and product development.
Education and Expertise in Visual Communications
Jana Kleitsch earned a Bachelor of Arts degree in Visual Communications from Western Washington University, where she studied from 1989 to 1993. This educational background laid the foundation for her career in user experience design. Her expertise includes creating high-fidelity mockups and prototypes, as well as exploring both quantitative and qualitative methods to measure user experience success.
Career Contributions and Initiatives
Throughout her career, Jana has contributed to various organizations and initiatives. She co-founded the first online wedding planning site, Wedding Channel, and served as a User Experience Designer at the Bill & Melinda Gates Foundation for five months in 2013. Additionally, she worked as a User Experience Design Consultant at IMDb.com and held roles at Chairman Mom and Wanderlust Society, where she was the Co-Founder and CEO. Jana also served as a Startup Advisor at the University of Washington, mentoring aspiring entrepreneurs from 2018 to 2022.