Sona Khubchandani
About Sona Khubchandani
Sona Khubchandani is a Customer Success Manager with extensive experience in e-commerce and IT sourcing. She has worked in various sectors, including banking and digital advertising, and has held positions at companies such as Tagit RFID Solutions and First Abu Dhabi Bank.
Current Role at techcarrot
Sona Khubchandani serves as a Customer Success Manager at techcarrot, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and driving successful outcomes for clients. Her responsibilities include managing customer relationships, ensuring product adoption, and facilitating communication between clients and the technical team. Sona's expertise in e-commerce and IT sourcing supports her efforts in delivering effective solutions that meet customer needs.
Previous Experience in Customer Success
Before joining techcarrot, Sona worked at LALA as a Customer Success Manager from 2021. She also held the position of Key Account Manager at 2GIS UAE from 2018 to 2019, where she managed key client accounts and contributed to customer retention strategies. Additionally, she worked at Tagit RFID Solutions for four months in 2019, further building her experience in customer management within the technology sector.
Education and Expertise
Sona Khubchandani earned her Bachelor of Business Administration (BBA) in International Business & Economics from Madonna University, completing her studies from 2012 to 2016. This educational background provides her with a solid foundation in business principles, which she applies in her roles. Her expertise spans e-commerce and IT sourcing, equipping her with the skills necessary for driving digital transformation and customer success in various sectors.
Background in Diverse Industries
Sona has a diverse professional background, having worked in multiple sectors including banking, event management, digital advertising, and engineering. Her experience at First Abu Dhabi Bank (FAB) as a Sales Executive from 2013 to 2016 contributed to her understanding of customer needs in the financial sector. This versatility allows her to adapt her approach to customer success across different industries.