Sophia Barrett
About Sophia Barrett
Sophia Barrett is a Field Services Support Agent at the Technical Standards & Safety Authority (TSSA), where she manages inspector scheduling and resource optimization. With a background in customer service and human resources, she has held various roles in organizations such as VHA Home HealthCare and Brookfield Global Integrated Solutions.
Work at Technical Standards & Safety Authority
Sophia Barrett has been employed at the Technical Standards & Safety Authority (TSSA) as a Field Services Support Agent since 2020. In this role, she is responsible for balancing inspector scheduling and optimizing resources across multiple programs. She plays a key role in ensuring data integrity and quality within TSSA's business systems by accurately inputting and reviewing information. Her expertise in using Oracle/CRM systems enhances her ability to manage data effectively and provide quality customer service.
Previous Employment Experience
Prior to her current position at TSSA, Sophia Barrett held various roles in different organizations. She worked at VHA Home HealthCare as a Customer Service Coordinator from 2004 to 2010 and later served as an Operations Supervisor from 2010 to 2014. She also worked at Brookfield Global Integrated Solutions as a Planner Scheduler/Admin Support from 2014 to 2016. Additionally, she was employed at Tin Knockers Custom as an Officer of Resource Allocation from 2017 to 2020. Her diverse experience has contributed to her skill set in resource management and customer service.
Education and Expertise
Sophia Barrett studied at Seneca College of Applied Arts and Technology, where she achieved a degree in Human Resources Management/Personnel Administration. This educational background has equipped her with knowledge and skills relevant to her roles in customer service and resource management. Her experience in various positions has further developed her expertise in data management, particularly in using Oracle/CRM systems.
Background
Sophia Barrett has a diverse professional background with experience in customer service, human resources, and resource allocation. She began her career at Cara Operations as a Human Resources Assistant/Team Leader from 2003 to 2010, which laid the foundation for her future roles. Her work history includes significant positions in both healthcare and corporate environments, allowing her to develop a comprehensive understanding of operational efficiency and customer relations.