Christine Mc Masters
About Christine Mc Masters
Christine Mc Masters serves as the Director of Customer Success at TechnoMile, where she has worked since 2022. She has a diverse background in customer success and logistics, with previous roles at Target and Gartner.
Current Role at TechnoMile
Christine Mc Masters serves as the Director of Customer Success at TechnoMile, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and engagement through strategic initiatives. Her responsibilities include overseeing customer success strategies and ensuring that clients receive the necessary support to maximize the value of TechnoMile's offerings.
Previous Experience at TechnoMile
Before her current role, Christine worked at TechnoMile as a Senior Customer Success Manager from 2021 to 2022. During her five-month tenure in a remote capacity, she contributed to the development of customer success strategies and supported clients in achieving their goals.
Career Background at Target
Christine has extensive experience with Target, where she held multiple positions over several years. She worked as an ETL Logistics from 2014 to 2015 and as an ETL HR/AP from 2016 to 2017. Additionally, she served as a Guest Service Team Lead from 2007 to 2014 and as a Store Team Lead from 2017 to 2019. Her roles involved managing teams and enhancing customer service operations.
Experience at Gartner
Christine worked at Gartner as a Client Success Manager from 2019 to 2021 and as a Manager, Client Success for five months in 2021. In these roles, she was responsible for managing client relationships and ensuring successful outcomes for clients in Fort Myers, Florida.
Education and Qualifications
Christine holds a Bachelor’s Degree in Secondary Education and Teaching from Florida Gulf Coast University, where she studied from 2010 to 2012. She also earned an Associate’s Degree in General Studies from Edison State College, completing her studies from 2008 to 2010. Her educational background supports her expertise in customer success and client management.
Key Contributions and Initiatives
Christine has implemented transformative solutions that provide an information advantage for companies engaging with government entities. She developed a comprehensive customer success playbook aimed at enhancing the customer journey and experience. Additionally, she facilitated cross-departmental collaboration to ensure seamless customer experiences from initial engagement.