Christine Ritchie
About Christine Ritchie
Christine Ritchie serves as the Director of Customer Success at TechnoMile, where she has worked since 2021. With a background in client success management and education, she has developed strategies to optimize customer journeys and enhance collaboration across departments.
Work at TechnoMile
Christine Ritchie has served as the Director of Customer Success at TechnoMile since 2021. In this role, she focuses on optimizing the customer journey through the development of a customer success playbook. Her efforts aim to enhance customer experiences and ensure satisfaction throughout the engagement process. Ritchie has also implemented transformative solutions that improve the performance of companies working with government contracts. Her position is based in Fort Myers, Florida.
Previous Experience at Gartner
Before joining TechnoMile, Christine Ritchie worked at Gartner as the Manager of Client Success from 2019 to 2021. During her tenure, she was responsible for managing client relationships and ensuring successful outcomes for clients. This role contributed to her expertise in customer success strategies and client engagement.
Education and Expertise
Christine Ritchie holds a Bachelor’s Degree in Secondary Education and Teaching from Florida Gulf Coast University, where she studied from 2010 to 2012. Additionally, she earned an Associate’s Degree in General Studies from Edison State College, completing her studies there from 2008 to 2010. Her educational background provides a foundation for her expertise in customer success and client management.
Career Background at Target
Prior to her roles in customer success, Christine Ritchie worked at Target for 12 years, serving as a Store Team Lead from 2007 to 2019. In this position, she gained valuable experience in team leadership and customer service, which has informed her approach to client success in her subsequent roles.
Cross-Departmental Collaboration
In her current role, Christine Ritchie facilitates cross-departmental collaboration to ensure seamless customer experiences from initial engagement to ongoing support. This approach is designed to align various teams within TechnoMile, enhancing the overall effectiveness of customer interactions and satisfaction.