Cynthia Del Santro
About Cynthia Del Santro
Cynthia Del Santro is an Information Technology Project Manager with extensive experience in overseeing IT processes and managing vendor contracts. She has a background in Six Sigma and has worked in various roles within the IT sector, including her current position at TechStar Group since 2019.
Work at TechStar Group
Cynthia Del Santro has been serving as an Information Technology Project Manager at TechStar Group since 2019. In this role, she oversees various IT projects, focusing on the integration of customers and employees during mergers and acquisitions. Her responsibilities also include the ordering process of Verizon computers for onboarding new employees, ensuring a smooth transition and setup for new staff. Additionally, she develops and manages monthly IT metrics for executive scorecards, providing critical insights into the performance of IT services.
Previous Experience in IT Project Management
Before joining TechStar Group, Cynthia worked at KELLY MITCHELL PROCUREMENT SERVICES LIMITED as a Verizon Contact Center Services Product Manager Consultant from 2018 to 2019. In this position, she contributed to the management of Verizon's contact center services. Prior to that, she was employed at Level 3 Communications as a Business Analyst from 2011 to 2013, where she gained experience in analyzing business processes and improving operational efficiency.
Education and Certifications
Cynthia Del Santro studied at Fairleigh Dickinson University from 1990 to 1998, completing her degree over eight years. She furthered her education by studying at Villanova University, where she achieved a Six Sigma Green Belt certification in 2017, which she completed in 11 months. This certification demonstrates her proficiency in process improvement methodologies, which she applies in her current role in IT project management.
Vendor Contract Management
In her capacity as an Information Technology Project Manager, Cynthia is responsible for the evaluation and decommissioning of network and IT services vendor contracts. This involves assessing current contracts to determine their effectiveness and making decisions regarding their continuation or termination based on organizational needs and performance metrics.