Madhu N , Mis, MBA
About Madhu N , Mis, MBA
Madhu N is an Executive Account Manager with extensive experience in account management and client relations. He has worked for notable companies such as Google, HSBC, and AT&T, and holds a Master's degree in Management Information Systems and an MBA.
Current Role at TechStar Group
Madhu N serves as an Executive Account Manager at TechStar Group since 2022. In this role, he focuses on managing complex and strategic accounts, collaborating with cross-functional teams and stakeholders. His responsibilities include driving sales growth and enhancing customer satisfaction. Madhu emphasizes building long-term relationships with clients by understanding their needs and challenges, ensuring that he provides tailored solutions that exceed expectations.
Previous Experience at Google and HSBC
Madhu N has prior experience working at Google as an Analyst from 2013 to 2014 in Hyderabad. He then transitioned to HSBC, where he served as an Operations Specialist from 2014 to 2015, also in Hyderabad, Telangana, India. These roles contributed to his expertise in data analysis and operational processes, laying a foundation for his future positions in account management and client relations.
Career at AT&T and Vitel Global
Madhu worked at AT&T as a Supplier Diversity Manager from 2017 to 2019 in Salt Lake City, Utah. His role involved managing supplier diversity initiatives, which enhanced his skills in stakeholder collaboration and strategic account management. Following this, he joined Vitel Global as Manager of Sales, Client Relations, and Customer Advocacy from 2020 to 2022 in Dallas, Texas, where he focused on client engagement and advocacy.
Educational Background in Engineering and Business
Madhu N completed his Bachelor's degree in Mechanical Engineering at Jawaharlal Nehru Technological University, Kakinada, from 2009 to 2013. He later pursued advanced studies at Stevens-Henager College, earning a Master's degree in Management Information Systems from 2016 to 2017 and an MBA in Business, Management, Marketing, and Related Support Services from 2017 to 2018. This educational background supports his expertise in process improvement and user story mapping.
Certifications and Specializations
Madhu holds certifications as a Salesforce Certified Administrator and Scrum Master Certified. These certifications demonstrate his proficiency in Salesforce Service Cloud and agile methodologies. His specialization in process improvement and user story mapping enhances his ability to deliver innovative and tailored solutions that provide value-added outcomes for clients.