Summer Bridwell
About Summer Bridwell
Summer Bridwell serves as the Vice President of Customer Experience at Tecovas, where she has worked since 2021. With a background in various customer experience roles at Tecovas and other organizations, she has significantly contributed to the company's customer service strategies and team development.
Work at Tecovas
Summer Bridwell has held multiple roles at Tecovas since joining the company in 2017. She currently serves as the Vice President of Customer Experience, a position she has held since 2021. In this role, she has scaled the Customer Experience team to over 100 employees, making it the longest-running team within the organization. Prior to her current role, she worked as the Senior Director of Customer Experience from 2019 to 2021, and she has also held positions as Customer Experience Manager and Customer Experience Associate. Bridwell has been instrumental in establishing a Voice of the Customer program and implementing customer satisfaction surveys that have achieved a Net Promoter Score of over 90.
Education and Expertise
Summer Bridwell studied at Texas Tech University, focusing on Media Strategies and English. She completed her high school education at Lake Travis High School. Her academic background has contributed to her expertise in customer experience management, allowing her to develop effective strategies and programs that enhance customer satisfaction and engagement.
Background
Before her tenure at Tecovas, Summer Bridwell worked in various roles that contributed to her professional development. She served as the Speaker Series Coordinator at RecognizeGood from 2015 to 2016. Additionally, she worked as an Account Executive at Reagan Outdoor Advertising and TRIBEZA magazine in 2016. These positions provided her with valuable experience in customer relations and account management, which she later applied to her roles at Tecovas.
Achievements
Summer Bridwell has made significant contributions to the customer experience landscape at Tecovas. She established a multi-tiered Customer Service and Quality team, which includes Community Management, Corporate Sales & Events, and CX Operations & Strategy. She also developed a flexible and remote infrastructure for the Customer Service strategy, resulting in industry-leading attrition and customer satisfaction rates. Her strategic initiatives have been pivotal in enhancing the overall customer journey at Tecovas.