Alex Freeman
About Alex Freeman
Alex Freeman is a Customer Operations Manager with extensive experience in retail operations, including roles at Grubhub and Mariano's. He holds a Bachelor of Arts in Political Science from the University of Illinois at Urbana-Champaign and has a strong focus on improving customer experience through data-driven strategies.
Work at Tegus
Alex Freeman currently serves as the Customer Operations Manager at Tegus, a position held since 2022. In this role, he is responsible for overseeing customer operations and enhancing the overall customer experience. His focus includes leveraging data to drive operational results, ensuring that customer needs are met efficiently and effectively.
Previous Experience in Retail Operations
Prior to his role at Tegus, Alex Freeman accumulated extensive experience in retail operations. He worked at Grubhub as a Manager from 2019 to 2022, where he managed various operational aspects. His tenure at Mariano's included positions such as Service Operations Manager, Assistant Store Manager, and Co-Director, spanning from 2012 to 2017. He also held roles at Lime as Operations Manager and General Manager in 2018, and at Keter Environmental Services, Inc. as Regional Manager.
Educational Background
Alex Freeman earned a Bachelor of Arts (BA) in Political Science from the University of Illinois at Urbana-Champaign, where he studied from 2003 to 2007. His foundational education was completed at Geneva Community High School from 1999 to 2003. This academic background has contributed to his analytical skills in operational management.
Skills and Expertise in Customer Operations
Alex Freeman possesses a diverse skill set in customer operations and retail management. His expertise includes training, recruiting, onboarding, scheduling, merchandising, budgeting, and inventory management. He is passionate about enhancing customer experiences and utilizes data-driven strategies to improve operational outcomes.
Teaching Experience
Before transitioning into retail operations, Alex Freeman worked as a Teacher at American Quality Schools from 2009 to 2011. His experience in education provided him with valuable skills in communication and leadership, which he has applied throughout his career in customer operations.