Caroline Rooney
About Caroline Rooney
Caroline Rooney serves as the Manager of Customer Operations at Tegus, where she has worked since 2021. She holds a Bachelor of Science in Business from the University of Dayton and has experience in various roles within the company, contributing to process improvements and training programs.
Work at Tegus
Caroline Rooney has been employed at Tegus since 2021, currently holding the position of Manager, Customer Operations. In this role, she has been instrumental in enhancing customer operations through various initiatives. Prior to her current position, she served as an Analyst and later as a Senior Analyst at Tegus, where she contributed to cross-functional projects aimed at improving communication between customer operations and other departments. Her work has focused on implementing process improvements that have positively impacted client satisfaction.
Education and Expertise
Caroline Rooney studied at the University of Dayton, where she earned a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services. Additionally, she pursued further education at Universitat de Vic – Universitat Central de Catalunya in Barcelona, Spain. This academic background has equipped her with a solid foundation in business operations and management principles, which she applies in her current role at Tegus.
Background
Before joining Tegus, Caroline Rooney worked at Transportation One LLC as a Carrier Sales Representative from 2018 to 2020 in the Greater Chicago Area. This experience provided her with valuable insights into customer relations and sales processes. After her tenure at Transportation One, she transitioned to Tegus, where she initially worked as an Analyst before advancing to Senior Analyst and then Manager of Customer Operations.
Achievements
At Tegus, Caroline Rooney has played a key role in developing training programs for new members of the customer operations team. Her contributions have focused on enhancing operational efficiency and client satisfaction through process improvements. Additionally, she has participated in cross-functional projects that have streamlined communication between departments, showcasing her ability to collaborate effectively within the organization.