Ivana Duran
About Ivana Duran
Ivana Duran is an Analyst Development Representative at Tegus, specializing in connecting investors with decision-makers across various industries. She has a diverse background in customer service and team leadership, having worked for companies such as PayPal and RelateCare.
Work at Tegus
Ivana Duran currently serves as an Analyst Development Representative at Tegus, a role she has held since 2024. In this position, she specializes in connecting investors with key decision-makers and C-level executives across various industries. Ivana operates in a hybrid work model based in County Waterford, Ireland. Her responsibilities include sourcing and prospecting industry experts for critical, time-sensitive projects, utilizing various tools to investigate and identify relevant industry information.
Previous Experience at PayPal
Before joining Tegus, Ivana worked at PayPal as a Credit Collections Specialist from 2023 to 2024. This role lasted for eight months and was conducted remotely from Dublin, County Dublin, Ireland. In this position, she was involved in managing credit collections processes, contributing to the overall efficiency of the financial operations.
Experience at RelateCare
Ivana Duran held multiple roles at RelateCare | Care is in our name. She served as a Team Lead from 2022 to 2023, where she managed team operations for one year in a remote capacity. Additionally, she worked as a Team Captain for two months in 2022 and as a Referral Agent from 2021 to 2022 for eight months, both roles also conducted remotely. Her experience at RelateCare involved overseeing team performance and facilitating effective communication within the organization.
Background in Customer Service
Ivana's career began in customer service, where she worked as a Sales Associate at Eishtec from 2018 to 2019 for 11 months, and as a Customer Service Representative at Infosys from 2019 to 2020 for 11 months. Both positions were based in County Waterford, Ireland, and provided her with foundational skills in customer interaction and service delivery.
Education and Expertise
Ivana studied at Technical School Slavonski Brod, where she focused on Logistics, Materials, and Supply Chain Management. She achieved a High School Diploma from 2014 to 2018. This educational background supports her current role in connecting investors with industry experts and enhances her analytical capabilities in a performance-driven environment.