Jennifer Johnson
About Jennifer Johnson
Jennifer Johnson is an Operations Manager at Tegus, recognized for her effective use of KPI and OKR data to enhance team performance and promote staff. She has a diverse background in account management and operations across several companies, including Coyote Logistics and Hub Group, and holds an MBA from DePaul University.
Current Role as Operations Manager
Jennifer Johnson currently serves as the Operations Manager at Tegus, a position she has held since 2022 in Chicago, Illinois. In this role, she has demonstrated her leadership capabilities by spearheading initiatives that enhance operational efficiency. Johnson has successfully interviewed, hired, onboarded, and trained a new team of 8 Analysts and 4 Account Managers shortly after taking on her responsibilities. Her focus on team development and performance metrics has contributed to the overall success of the operations team.
Experience at Tegus
Jennifer Johnson has had multiple roles at Tegus, starting as an Account Manager from 2020 to 2022, where she managed client relationships and contributed to business growth. She later transitioned to the role of Team Lead in Customer Operations for four months in 2022. During her time at Tegus, she increased the startup client base significantly by collaborating with senior leadership, showcasing her ability to drive results and expand market reach.
Educational Background
Jennifer Johnson completed her Bachelor of Science in Business Administration with a focus on Marketing at the University of Colorado Boulder from 2013 to 2017. She furthered her education by obtaining a Master of Business Administration (MBA) from DePaul University, where she studied Business Administration and Management from 2019 to 2020. Additionally, she participated in a study abroad program at the CAPA Institute in Florence, Italy, focusing on Global Business.
Previous Work Experience
Before her current role, Jennifer Johnson held various positions that contributed to her professional development. She worked at Coyote Logistics as a National Account Manager and later as an Enterprise Operations Representative. Her early career included internships at Hub Group and CBRE, where she gained valuable insights into marketing and investment services. These experiences have equipped her with a diverse skill set applicable to her current operations management role.
Achievements and Contributions
Jennifer Johnson has received recognition for her contributions to team performance. In Q3 2023, she achieved the President's Trophy Award for leading her team to the highest fill rate of 84% within the organization. Her strategic use of KPI and OKR data has also resulted in the promotion of 10 team members within four quarters, highlighting her commitment to individual coaching and team development.