Jim De Selm
About Jim De Selm
Jim De Selm is the Manager of Customer Operations at Tegus, where he has worked since 2022. He has a background in data analysis and a strong commitment to fostering respectful and collaborative team environments.
Current Role at Tegus
Jim De Selm currently serves as the Manager of Customer Operations at Tegus, a position he has held since 2022. In this role, he focuses on enhancing client experience, which he considers essential for fostering brand loyalty. His responsibilities include overseeing customer operations and ensuring that the team meets the needs of clients effectively. He operates out of Chicago, Illinois, and has contributed to the company's commitment to delivering high-quality service.
Previous Experience at Cision
Before joining Tegus, Jim De Selm worked at Cision, where he held two positions. He served as a Professional Services Manager from 2020 to 2022, contributing to the management of client services. Prior to that, he was a Workforce Coordinator for 8 months in 2020. His time at Cision allowed him to develop skills in client management and operational efficiency, further enhancing his expertise in customer operations.
Experience at True Partners Consulting
Jim De Selm's career includes a role at True Partners Consulting, where he worked as an Office Coordinator for 9 months in 2012. This position provided him with foundational experience in office management and operations. His time in this role contributed to his understanding of organizational dynamics and client interactions.
Education and Expertise
Jim De Selm earned a Bachelor of Arts (B.A.) degree in Vocal Performance from Bethel College, where he studied from 2000 to 2004. His educational background complements his professional expertise in data analysis, particularly within global SaaS environments. This combination of skills enables him to approach customer operations with a unique perspective.
Leadership Philosophy
Jim De Selm emphasizes empathetic leadership as a crucial aspect of motivating and engaging employees. He believes that creating a team environment that prioritizes respect and collaboration is essential for operational success. His leadership style reflects a commitment to fostering a positive workplace culture, which he views as vital for achieving organizational goals.