Jason Mc Donald
About Jason Mc Donald
Jason McDonald serves as the Director of Customer Success at Tehama, where he has worked since 2020. With over 15 years of experience in managing international support and services teams in the technology sector, he specializes in customer advocacy, business development, and strategic planning.
Work at Tehama
Jason McDonald has been serving as the Director of Customer Success at Tehama since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring that clients receive the support they need to thrive. His position involves leading initiatives that promote customer advocacy and relationship management, contributing to the overall success of the organization.
Previous Experience at TASKE Technology
Prior to joining Tehama, Jason McDonald worked at TASKE Technology as the Director of Professional Services and Support from 2011 to 2020. During his nine years at TASKE, he managed various aspects of customer support and professional services, helping to streamline operations and improve service delivery in the technology sector.
Background in Technical Support
Jason McDonald has a solid background in technical support, having worked at Tyco Healthcare as the Lead Technical Support Specialist from 2000 to 2005. He later joined Embla Systems, Inc. as the Director of Global Technical Support from 2005 to 2011. His experience in these roles has equipped him with extensive skills in managing customer interactions and building strong relationships.
Education and Expertise
Jason McDonald studied at Algonquin College, where he earned a Diploma in Fire Protection and Safety Technician. He also attended Herzing College, obtaining a Degree in Computer Systems and Networking Technology. His educational background, combined with over 15 years of experience in managing international support and services teams, positions him as an expert in customer advocacy, business development, and strategic planning.
Involvement with Gain Grow Retain
Since 2020, Jason McDonald has been a member of Gain Grow Retain, an organization focused on customer success and community engagement. His involvement reflects his commitment to employee wellness and culture, as he collaborates with a group of professionals dedicated to enhancing the customer experience.