Vishal Topiwala
About Vishal Topiwala
Vishal Topiwala is a Technical Support Analyst with extensive experience in network engineering and technical support roles. He has worked for various companies, including Nova Networks, Husky Energy, and SonicWall, and currently provides Level 2 Technical Support at Tehama.
Work at Tehama
Vishal Topiwala has been employed at Tehama as a Technical Support Analyst since 2020. In this role, he provides Level 2 Technical Support for the company's Desktop as a Service (DaaS) solutions. His responsibilities include troubleshooting and resolving technical issues related to DaaS offerings, ensuring optimal performance and customer satisfaction.
Previous Experience in Technical Support
Prior to his current position, Vishal worked at SonicWall as an Enterprise Tech Support, Sr. Analyst from 2017 to 2020. He provided technical support for enterprise-level clients, addressing complex issues and ensuring effective solutions. Before that, he served as a Network Engineer at Nova Networks from 2015 to 2017, where he focused on network infrastructure and performance.
Education and Expertise
Vishal Topiwala holds a Bachelor of Engineering (BEng) in Electronics and Telecommunication Engineering from the University of Pune, which he completed from 2006 to 2010. He also earned a Post Graduate Certificate in Wireless Information Networking from Sir Sandford Fleming College, studying there from 2013 to 2014. His educational background provides a strong foundation in technical and networking principles.
Career Background
Vishal has a diverse career background in technical support and customer service. He began his career at Husky Energy as a Customer Service and Sales Representative from 2013 to 2014. He then transitioned to Nova Networks, where he initially worked as a Network Analyst for one year before advancing to a Network Engineer role. His experience spans various technical positions, contributing to his expertise in the field.