Jose Lujan
About Jose Lujan
Jose Lujan is a Technical Support Agent at Teladoc Health in Buenos Aires, Argentina, where he has worked since 2021. He has over a decade of experience in customer service and technical support across various industries, including healthcare and telecommunications.
Work at Teladoc Health
Jose Lujan has been employed at Teladoc Health as a Technical Support Agent since 2021. In this role, he provides technical assistance for the company's telemedicine services, helping healthcare professionals resolve technical issues. His position requires a strong understanding of both technology and healthcare processes, enabling him to support users effectively.
Previous Work Experience
Jose Lujan has a diverse work history in customer service and technical support. Prior to his role at Teladoc Health, he worked at ASSIST CARD as a Support Coordinator for nine months and held various positions at HP Enterprise Services, including Floor Monitor and Support Coordinator. He also served as a Back Office Customer Service Analyst at American Express and worked in emergency coordination at O.S.D.E.P.Y.M.
Education and Expertise
Jose Lujan is currently studying Business Administration and Management at Universidad de Buenos Aires, where he has been pursuing his Licentiate degree since 2011. He has also completed a certification in Web Page, Digital/Multimedia, and Information Resources Design from Udemy. Additionally, he holds an Expert hardware technician diploma from IBM Training Center, which he achieved in 2006.
Leadership and Training Roles
Throughout his career, Jose Lujan has held leadership positions, notably as a Team Leader and Backup Trainer at TeleTech. In these roles, he demonstrated skills in team management and training, contributing to the development of team members and enhancing service delivery. His experience in workforce management supervision further underscores his capability in overseeing operations.
Technical Support Experience
With over a decade of experience in the technical support field, Jose Lujan has developed a comprehensive skill set. His roles have spanned various industries, including healthcare and telecommunications. This extensive background equips him with the knowledge to address a wide range of technical issues, ensuring effective support for end-users.