Donika Tahiraj
About Donika Tahiraj
Donika Tahiraj is a Customer Insights Analyst at Telavox, where she has worked since 2017 in Malmö, Sweden. She has a background in customer service and analysis, with previous roles at Volt Fashion, G-star Raw, and Espresso House.
Work at Telavox
Donika Tahiraj has been employed at Telavox since 2017, serving as a Customer Insights Analyst in Malmö, Skåne, Sweden. In her role, she interprets trends in human behavior to enhance product and service effectiveness while aiming to increase sales. Prior to her current position, she worked at Telavox as an Advisor from 2016 to 2017 and as Customer Onboarding from 2015 to 2016. Her experience at Telavox spans a total of over three years, contributing to her expertise in customer insights.
Previous Work Experience
Before joining Telavox, Donika Tahiraj held various positions in the retail and service sectors. She worked as a Seller at G-star Raw in the Netherlands from 2012 to 2014 and later at Volt Fashion in Billingstad, Norway, for three months in 2014. Additionally, she served as a Barista at Espresso House in Stockholm from 2011 to 2012. This diverse work experience has contributed to her understanding of customer interactions and service delivery.
Education and Expertise
Donika Tahiraj studied at Thoren Business School from 2012 to 2013 and later attended the University of Gothenburg. Her educational background has equipped her with the skills necessary to develop segmentation and propensity models, enhancing customer targeting and understanding. This academic foundation supports her analytical work in interpreting customer behavior trends.
Skills in Customer Insights
In her role as a Customer Insights Analyst, Donika Tahiraj advises business units on fulfilling requirements with relevant data. She specializes in developing models that improve customer targeting and understanding, which are essential for effective marketing strategies. Her ability to interpret trends in human behavior plays a crucial role in driving sales and product effectiveness.