Filip Kirsten
About Filip Kirsten
Filip Kirsten is a Key Account Executive at Telavox, where he has worked since 2015, focusing on enhancing customer communication through tailored solutions. He has a background in Industrial Engineering and Management and has held various roles at Telavox and Relacom, emphasizing customer needs and opportunities across the Nordic region.
Current Role at Telavox
Filip Kirsten serves as a Key Account Executive at Telavox, a position he has held since 2015. In this role, he focuses on sales for large companies across the Nordic region. His responsibilities include understanding customer needs and identifying opportunities to create value through tailored communication solutions. He collaborates with a 90-person development team to enhance customer communication offerings.
Previous Experience at Telavox
Filip Kirsten has held multiple positions at Telavox prior to his current role. He worked as a Support Technician for 11 months in 2012, where he provided technical assistance. He then transitioned to the role of Training Manager from 2013 to 2014, focusing on customer education. Following that, he served as a Technical Project Manager from 2014 to 2015, where he managed projects aimed at improving customer communication.
Education and Qualifications
Filip Kirsten studied Industrial Engineering and Management at Lunds tekniska högskola from 2003 to 2006. He also pursued studies in Physiotherapy at Lunds universitet from 2008 to 2010. Additionally, he completed a program in System Technology - TeleSystem 9000 at Arméns Tekniska Skola i Östersund from 2002 to 2003. His educational background supports his expertise in technical and management aspects of communication solutions.
Career Background
Before joining Telavox, Filip Kirsten worked at Relacom, where he held two positions. He was an Order Handler from 2010 to 2011 and then a Production Planner from 2011 to 2012. His experiences in these roles contributed to his understanding of operational processes and customer service, which he later applied in his positions at Telavox.
Customer Engagement and Communication Solutions
Filip Kirsten engages in customer cases that aim to enhance the quality of customer interactions. He emphasizes self-growth in communication solutions and conducts webinars to guide users on effectively utilizing Telavox's contact center solution. His focus on simplifying communication for customers reflects his commitment to delivering value through tailored solutions.