Betty Hughes
About Betty Hughes
Betty Hughes is a Customer Service III at Teleflex in Morrisville, North Carolina, with extensive experience in customer service and quality analysis.
Current Role at Teleflex
Betty Hughes currently serves as Customer Service III at Teleflex in Morrisville, North Carolina. This role involves managing customer service tasks and addressing client inquiries to ensure a high level of customer satisfaction. Betty's long-term commitment to Teleflex is evident through her various roles within the company since 2003.
Previous Experience at Teleflex
Betty Hughes has held multiple positions at Teleflex, showcasing her diverse skill set and adaptability. She has served as a Customer Service Team Lead (2017-2018), Electronic Data Interchange Specialist (2016-2017), Quality and Training Analyst (2012-2016), Customer Service Lead (2009-2012), and Customer Service Representative (2003-2009). Across these roles, she has demonstrated expertise in customer service, data interchange, and quality training analysis.
Work History at Verizon Wireless
Before her tenure at Teleflex, Betty Hughes worked at Verizon Wireless for 13 years. She started as a Customer Service Representative (1991-2004) and later took on the role of Sales Assistant (2000-2004). This extensive experience in customer service and sales has provided her with a solid foundation in handling client interactions and sales processes.
Educational Background
Betty Hughes has a well-rounded educational foundation. She studied at Peace College from 1978 to 1980, where she earned an Associate of Arts degree. Following this, she attended North Carolina State University, where she studied Economics and Business Management and received a Bachelor of Arts degree. Her education has equipped her with skills in both arts and business, contributing to her versatile professional abilities.
Professional Achievements at Teleflex
Betty Hughes has contributed significantly to Teleflex's customer satisfaction metrics. She was instrumental in improving the Net Promoter Score (NPS) from 28 to 52. This achievement highlights her impact on customer satisfaction and loyalty, underlining her effectiveness in customer service roles.