Carlos Aranda
About Carlos Aranda
Carlos Aranda is the Customer Service Lead at Teleflex Incorporated in Mexico City, with extensive experience in customer service and compliance roles.
Current Position at Teleflex Incorporated
Carlos Aranda currently holds the position of Customer Service Lead at Teleflex Incorporated in Mexico City. In this role, he oversees the Mexican market, specifically focusing on the OTC chain, outbound follow-up, invoicing review, and credit memos for returns or mandatory recalls. Carlos supervises the completion rate and quality performance of third-party logistics (3PL) providers and closely collaborates with in-house Planning, Supply, and Quality Assurance (QA) departments. He reports directly to the Latin America (LA) Customer Service Manager.
Previous Experience at USANA Health Sciences
Carlos Aranda has extensive experience at USANA Health Sciences, where he held multiple roles from 2010 to 2018 in Mexico City. He began as a Customer Service Representative, then advanced to a Senior Customer Service Representative in 2013. He briefly served as CS Team Lead & VIP Support Sr., and later took on the role of Customer Compliance Officer for four years. Throughout his tenure, Carlos contributed to various customer support and compliance functions, enhancing service delivery and operational efficiency.
Educational Background
Carlos Aranda earned a Licenciatura en Psicologia from Universidad Nacional Autónoma de México, where he studied Psicología Clínica from 2005 to 2009. Prior to this, he completed a Bachelor's degree at Centro Universitario México, where he studied from 2000 to 2003. His educational background in psychology has contributed to his understanding of customer behavior and compliance processes in his professional roles.
Expertise in Customer Service and Logistics
Carlos Aranda has developed significant expertise in customer service and logistics over his career. He has experience in overseeing market operations, managing outbound follow-ups, and handling invoicing reviews. Carlos is proficient in working with third-party logistics (3PL) providers and ensures quality performance and compliance with sales goals. His strategic approach to communication with Purchasing and Warehousing areas of dealers further underscores his comprehensive operational oversight.