Colleen Voorhees
About Colleen Voorhees
Colleen Voorhees is the Team Lead for Credit & Collections at Teleflex Incorporated in Morrisville, NC, with a background in business process improvement and customer experience enhancement.
Title and Current Role
Colleen Voorhees currently serves as the Team Lead, Credit & Collections at Teleflex Incorporated in Morrisville, North Carolina. Her role involves overseeing the credit and collections function, ensuring the effectiveness of processes, and improving customer and user experiences. Colleen has been with Teleflex since July 2019.
Professional Background and Experience
Colleen Voorhees has a diverse background with experience in multiple roles within the credit and collections, loan servicing, and call center management sectors. Prior to joining Teleflex Incorporated, she worked at IBM / Seterus as a Loan Servicing Manager from 2016 to 2019 in RTP, North Carolina. Before that, Colleen was at Workplace Options, where she progressed from a Call Center Representative (2010-2012) to a Call Center Supervisor (2012-2015) in the Raleigh-Durham, North Carolina Area.
Education and Academic Credentials
Colleen Voorhees earned a Bachelor of Arts in Business Administration from Wagner College. Her educational background has provided her with a solid foundation in business principles, enhancing her ability to drive process management effectiveness and business process improvement in her professional roles.
Focus on Process Management and Improvement
Colleen Voorhees is known for her strong focus on driving process management effectiveness. She excels in improving end-to-end execution and business processes, with a significant emphasis on enhancing the customer and user experience. This focus has been a key aspect of her role at Teleflex Incorporated and her previous positions.
Leadership Style
Colleen Voorhees is recognized for her assertive and enthusiastic leadership style. She combines a strong work ethic with a strategic approach to managing her teams, fostering an environment aimed at achieving high-performance standards and continuous improvement in all areas under her oversight.