Eva Gimenez
About Eva Gimenez
Eva Gimenez is a Senior Customer Service Coordinator at Teleflex Incorporated in Athlone, Co. Westmeath, with extensive experience in customer service and warehouse management.
Current Position at Teleflex Incorporated
Eva Gimenez is currently working as a Senior Customer Service Coordinator at Teleflex Incorporated in Athlone, Co. Westmeath. In her role, she is responsible for the operational quality of the Iberia team in cooperation with the Team Leader. She handles a variety of order types including standard orders, samples, consignment, no charge orders, and loans, ensuring efficient processing and resolution of customer queries and complaints.
Previous Employment History
Eva Gimenez has a diverse work history spanning several industries. She worked at Vodafone as a Call Center Customer Service Representative for one year in Valencia, España from 2015 to 2016. Prior to that, she served for six years at Bankia as an Insurance service VIP and Public Administration customers representative, from 2008 to 2014. From 2005 to 2008, she was a Call Center Customer Service Representative at MAPFRE, and from 2003 to 2005, she managed warehouse operations at RBB in Valencia, España.
Educational Background
Eva Gimenez's educational background includes a Certificate in Supervisory Management and Value from Athlone Institute of Technology, which she earned in 2021. She also holds an Insurance Broker Level B certification from Broker Institute Valencia. Additionally, she completed her Leaving Certificate at I.P.Luis Vives and a Secretarial course at Valencia Academy.
Technical Skills and Software Proficiency
In her roles, Eva Gimenez routinely uses various software and web platforms essential for customer service and operations management. She is proficient in SAP, Velazquez, Outlook, and Word. She also utilizes transport web platforms such as Hellmann, RIIS, and UPS. Her extensive experience includes managing material orders to main warehouses and resolving related issues using these tools.
Team Training and Management Responsibilities
One of Eva Gimenez's significant responsibilities at Teleflex Incorporated is providing continuous training to her team. She keeps her team updated on procedural changes and management of duties, ensuring that all team members meet the high standards required for customer service. Eva also prepares daily reports on team situations to ensure smooth operations and effective issue resolution. This emphasis on consistent training and reporting contributes to the operational quality of her team.