Fernando Prieto González
About Fernando Prieto González
Fernando Prieto González is the Iberia Customer Service Team Lead at Teleflex Incorporated in Athlone, Leinster, Ireland. He has a diverse background in customer service, sales, and tourism management, with experience in various companies and regions.
Title
Fernando Prieto González currently holds the position of Iberia Customer Service Team Lead at Teleflex Incorporated in Athlone, Leinster, Ireland.
Current Role at Teleflex Incorporated
At Teleflex Incorporated, Fernando Prieto González serves as the Iberia Customer Service Team Lead. In this role, he has implemented a standardized approach to call handling and query management within the Customer Relationship teams. He has developed and documented training plans for team members to ensure consistent service excellence. Additionally, he has led month-end invoicing and order processing activities, including preparing, delegating, and reviewing monthly reporting for various operational activities. He has ensured 100% adherence to audit, SOX, and quality compliance, providing full support for internal and external audits. He also acts as a Subject Matter Expert in SAP activities related to Customer Service areas of responsibility.
Previous Experience
Prior to his current role, Fernando Prieto González has garnered diverse experience in various positions. He worked as an Information Provider at Roscommon Citizens Information Service in County Roscommon, Ireland, from 2015 to 2017. He has also held the position of Sales Manager at Hotel Tres Condes S.A. in Aranda de Duero, España, from 2008 to 2009. His earlier roles include Asesor Comercial at Integración y Desarrollo Hotelero S.L. in Madrid y alrededores, España, and working in the Dpto. Comercial / Dpto. Reservas África y Oriente Medio at Transrutas S.A. in Madrid y alrededores, España. He has held the position of Consejero Delegado at Natal International Shows S.A. in Brasil, and worked in the Dpto Reservas Asia at Dimensiones S.L. in Madrid y alrededores, España.
Educational Background
Fernando Prieto González has a well-rounded academic background. He pursued Information Provision and Advocacy Practice at the Institute Of Technology Blanchardstown, Ireland, earning a Distinction award (year 1) from 2016 to 2018. He studied Pay Roll, Manual and Computerised, achieving FETAC 5 at GRETB, Monksland, Athlone, Ireland, in 2016. Previously, he obtained a Bachelor's degree in Tourism and Travel Services Management from Universidad de Valladolid, and a Técnico Superior Turismo degree in Información y Comercialización Turística from I.E.S. María de Zayas y Sotomayor.
Skills and Expertise
Throughout his career, Fernando Prieto González has demonstrated his expertise in several areas. He has cultivated strong business relationships with both internal and external customers and fostered a partnership approach with country managers across various departments. He is proficient in handling audit, SOX, and quality compliance, providing full support for internal and external audits. His skills also extend to developing and documenting training plans, as well as serving as a Subject Matter Expert in SAP activities related to customer service areas of responsibility. His experience in sales, information provision, customer service, and hotel management adds to his comprehensive skill set.