Franz Michel Guerra Guerra
About Franz Michel Guerra Guerra
Franz Michel Guerra Guerra is an Associate SharePoint Analyst at Teleflex Incorporated in Chihuahua, Mexico, with over a decade of experience in technical support and customer service roles.
Current Role at Teleflex Incorporated
Franz Michel Guerra Guerra is currently serving as an Associate SharePoint Analyst at Teleflex Incorporated, based in Chihuahua, Mexico. He started this role in April 2020. In this position, he provides SharePoint support across multiple continents, including North America, South America, Europe, Africa, Asia, and Oceania.
Previous Experience at Teleflex Incorporated
Before becoming an Associate SharePoint Analyst, Franz Michel Guerra Guerra worked at Teleflex Incorporated as a Service Desk L1 Support Agent. He held this position for six years, from 2014 to 2020, in Chihuahua y alrededores, México. This role provided him with extensive experience in technical support and customer service.
Roles at Teleperformance
Franz Michel Guerra Guerra has a notable history with Teleperformance, where he worked in multiple roles from 2009 to 2014 in Chihuahua y alrededores, México. These roles included Servicio Al Cliente/DirecTV from 2009 to 2011, Soporte Tecnico Toshiba from 2011 to 2012, and Toshiba Guided Assistance Developer from 2012 to 2014. This extensive experience at Teleperformance contributed significantly to his technical and customer service skills.
Educational Background
Franz Michel Guerra Guerra studied at the Universidad Tecnológica de Chihuahua. He pursued a degree in Computer Science, completing an Engineer in Information Technologies and Communications from 2010 to 2011. Prior to this, he achieved a Technician in Information Technologies and Communications from 2007 to 2009. This educational foundation has been integral to his career in technical support and information technologies.
Technical Expertise and Skills
With over a decade of experience in technical support and customer service roles, Franz Michel Guerra Guerra has a solid background in information technologies and communications. His technical expertise includes support roles at various levels, development for guided assistance, and providing comprehensive SharePoint support globally.