Julia Bikoi
About Julia Bikoi
Julia Bikoi is a Customer Service Coordinator at Digital River in Shannon, County Clare, Ireland, with extensive experience in customer service and teaching roles across multiple countries.
Current Position at Digital River
Julia Bikoi currently serves as a Customer Service Coordinator at Digital River in Shannon, County Clare, Ireland. Since joining the company in October 2015, she has been responsible for resolving complex customer issues efficiently. Julia is known for her excellent organizational and communication skills, attributes that are highly valued in her role. Her ability to remain calm under pressure and her friendliness make her a reliable point of contact for both customers and colleagues.
Previous Experience at Teleflex Incorporated
Before her current role, Julia Bikoi worked as a Customer Service Coordinator at Teleflex Incorporated. Her tenure at Teleflex provided her with valuable experience in customer service, complementing her extensive skills in addressing customer queries and concerns. This experience has contributed to her proficiency in providing excellent service in her current position at Digital River.
Teaching Experience in Austria
Julia has an extensive background in education, having worked as a teacher in Austria. From 2007 to 2010, she was employed at FH Steyer as a teacher. Prior to that, she taught Russian at Berlitz Austria GmbH from 2003 to 2007. Her teaching roles have endowed her with the skills necessary to manage educational content, instruct students effectively, and communicate complex information succinctly.
Early Career in Russia
Julia Bikoi began her career in Russia, where she held multiple roles between 1997 and 2000. She served as a Psychologist and Secretary at Caritas Russia and worked as an Educational Psychology Specialist at Childcar in St Petersburg City. These roles allowed her to utilize her educational background in psychology while gaining experience in organizational and secretarial duties.
Educational Background in Psychology and Education
Julia Bikoi has a strong academic foundation in both Education and Psychology. She earned a Master's degree in Education and Psychology from the State University of Education Sankt-Reterburg, where she studied from 1993 to 1999. Additionally, she studied The Art of the Psychotherapist at the International Institute of Humanistic Studies, completing her coursework in 1999. This academic training has been instrumental in shaping her career in both educational and psychological fields.