Mariana Sampaio
About Mariana Sampaio
Mariana Sampaio is a Customer Service Administrator at Teleflex in Ireland with a background in quality assurance and IT support.
Current Position: Customer Service Administrator at Teleflex
Mariana Sampaio is currently employed as a Customer Service Administrator at Teleflex in Ireland. In this role, she focuses on customer support, leveraging her expertise in infrastructure. Mariana’s responsibilities likely include interacting with customers, addressing their various concerns, and ensuring that they receive satisfactory resolutions to their issues. Her advanced knowledge in SAP and strong interpersonal and communication skills play a crucial role in her day-to-day tasks.
Previous Role: Quality Specialist at Kinley Hostel
In 2019, Mariana Sampaio worked for five months as a Quality Specialist at Kinley Hostel in Galway, County Galway, Ireland. During her tenure, she was responsible for maintaining and enhancing the quality of services provided by the hostel. This role likely involved implementing quality control measures, evaluating service standards, and ensuring compliance with established protocols, thereby contributing to an improved customer experience.
Past Experience: Help Desk & Infrastructure Analyst at S2IT
From 2014 to 2016, Mariana Sampaio served as a Help Desk & Infrastructure Analyst at S2IT in Araraquara, São Paulo, Brazil. Over the course of two years, she was instrumental in providing technical support and managing infrastructure-related tasks. Her duties included troubleshooting technical issues, supporting end-users, and managing IT infrastructure. This experience honed her problem-solving abilities and technical expertise.
Education and Certifications
Mariana Sampaio has a diverse educational background. She earned a Bachelor's degree in Management Information Systems and Services from Faculdades Integradas Logatti, studying from 2010 to 2014. She also holds two Postgraduate Degrees: one in Software Quality Engineering from Senac Brasil (2021-2022) and another in Project Management - PMI Practices from Senac Ribeirão Preto (2015-2016). Additionally, she completed several specialized courses including Basic SAP Fundamentals at Ka Solutions (2020), a DBA course in Oracle 11G at Senac São Carlos (2014), and various project management courses in 2013 also at Senac Brasil.
Advanced Skills in SAP and Language Proficiency
Mariana possesses advanced skills in SAP, having completed a Basic SAP Fundamentals course at Ka Solutions in 2020. She also developed advanced English proficiency during an 11-month exchange program at Atlantic Language Galway and Dublin in 2018. These skills add significant value to her professional capabilities, enabling her to engage effectively with international teams and manage complex software systems.