Natalie Otto
About Natalie Otto
Natalie Otto is a Customer Service Quality and Training Specialist at Teleflex, with a background in customer support and organizational management.
Title
Natalie Otto serves as the Customer Service Quality and Training Specialist at Teleflex. She brings extensive experience in customer support and training, coupled with a strong background in organizational management.
Current Position at Teleflex
Natalie Otto is currently employed at Teleflex where she works as a Customer Service Quality and Training Specialist. In this role, she focuses on enhancing customer service quality through comprehensive training programs and process improvements.
Previous Experience at Implus
Natalie worked at Implus as a Customer Support Supervisor from 2018 to 2019. During her tenure, she authored an updated customer support manual integrating ERP changes, process improvements, and policy updates. Additionally, she trained department staff on these new processes and policies.
Educational Background
Natalie Otto attended the University of North Carolina at Charlotte, where she completed a Bachelor's degree in Non-Profit/Public/Organizational Management and a minor in Criminal Justice and Corrections. Her education spanned from 2014 to 2018.
Past Roles
Natalie has accumulated diverse experience in various roles. She worked as an Insurance Agent at State Farm ® in 2018 for two months and served as a Server at O'Charley's from 2016 to 2018. Prior to that, she worked as a Designer at Pandora in the Charlotte, North Carolina area from 2015 to 2016.