Shamica Phillips
About Shamica Phillips
Shamica Phillips is a Customer Case Specialist at Teleflex with over 6 years of experience at the company in various roles. She has a strong background in customer service and technical support, having worked in the gaming and telecommunications industries.
Current Role at Teleflex
Shamica Phillips is currently employed at Teleflex as a Customer Case Specialist. In this role, she is responsible for handling customer cases, providing resolutions, and ensuring customer satisfaction. Her extensive background in customer service within the company has provided her with the skills necessary to excel in this position.
Previous Experience at Teleflex
Before becoming a Customer Case Specialist, Shamica Phillips held multiple roles at Teleflex. From 2019 to 2021, she was a Customer Service Representative III on the Research Team. Prior to that, she served as a Sales Support Specialist for eight months and as a Customer Service Representative from 2015 to 2017. Her time at Teleflex has afforded her deep insights into various aspects of customer support and sales operations.
Role at TalentBridge for Electrolux
Shamica Phillips worked at TalentBridge as a Service Escalation Specialist for Electrolux from 2018 to 2019. During her nine-month tenure, she handled escalated customer service issues, ensuring that customer complaints and concerns were resolved effectively. This role required her to utilize advanced problem-solving skills and maintain high levels of customer satisfaction.
Technical Support Experience at Ubisoft
Between 2011 and 2015, Shamica Phillips worked at Ubisoft in Morrisville, NC, as a Technical Support/Senior Game Moderator. Over four years, she gained substantial experience in providing technical support to game users and moderating online gaming communities. Her role involved troubleshooting technical issues and ensuring a positive gaming experience for users.
Educational Background
Shamica Phillips holds a Bachelor of Arts (BA) in Graphics Design from Peace College, where she studied from 2006 to 2009. Prior to that, she obtained an Associate's degree in Liberal Arts and Sciences/Liberal Studies from Lenoir Community College, where she studied from 2004 to 2006. Her educational background provided her with foundational knowledge that supports her various professional roles.