Hector Valdez
About Hector Valdez
Hector Valdez is a Service Desk Manager at TeleNav.
Current Position at TeleNav
Hector Valdez serves as the Service Desk Manager at TeleNav. His responsibilities include overseeing the daily operations of the service desk team and ensuring the efficient and effective resolution of IT-related issues. Hector plays a crucial role in maintaining high levels of customer satisfaction by managing support requests and service-level agreements. He is instrumental in streamlining processes, training new staff, and implementing best practices to improve service delivery.
Service Desk Manager Role
As a Service Desk Manager, Hector Valdez is charged with supervising the service desk team, providing guidance and support to resolve technical issues promptly. His role involves coordinating between different IT departments to ensure comprehensive support for all users. Hector's focus is on delivering customer-centric service and reducing downtime for end-users. His duties also include performance monitoring, staff training, and adopting new technologies to enhance service desk operations.