William Loy
About William Loy
William Loy is an Implementation Engineer at Teleport, specializing in consultative security and infrastructure engineering. He has previous experience at Rackspace Technology and State Farm, with a background in Communications from The University of Texas at San Antonio.
Work at Teleport
William Loy currently serves as an Implementation Engineer at Teleport, a position he has held since 2021. In this role, he focuses on providing customer-facing engineering solutions related to Teleport's product offerings. His responsibilities include consultative security and infrastructure engineering during product implementation, ensuring that clients receive tailored solutions that meet their specific needs. Loy works remotely, allowing him to engage with clients and teams effectively from various locations.
Previous Experience at Rackspace Technology
Prior to his current role, William Loy worked at Rackspace Technology in various capacities. He served as Lead Email Technician for 9 months in 2018, where he oversaw email-related technical operations. Following this, he was an Information Developer III from 2019 to 2021 for 2 years, contributing to the development of technical documentation and support materials. Additionally, he worked as a Customer Service Technician II from 2016 to 2018, providing technical support and customer service to clients.
Experience at State Farm
William Loy worked at State Farm as an Account Manager from 2015 to 2016. In this role, he managed client accounts, ensuring that customer needs were met and providing support for various insurance products. His experience in account management contributed to his skills in customer relations and service delivery.
Education and Expertise
William Loy studied at The University of Texas at San Antonio, where he earned a Bachelor of Arts degree in Communications from 2009 to 2014. His educational background has equipped him with strong communication skills, which are essential in his roles in customer service and engineering. Loy specializes in consultative security and infrastructure engineering, focusing on delivering effective solutions during product implementations.