Michael B.
About Michael B.
Michael B. is a Systems Support Specialist at Telgian, where he has worked since 2016. He has a background in technical support and systems administration, with experience in data protection, VPN support, and enterprise-level IT management.
Work at Telgian
Michael B. has been employed at Telgian since 2016, serving as a Systems Support Specialist for eight years. In this role, he has implemented Microsoft System Center for enterprise-level IT management, enhancing the organization's IT infrastructure. His responsibilities include managing data protection using Data Protection Manager 2012 and providing VPN support through Sonicwall and Cisco Anyconnect technologies. Additionally, he administers Avaya phone systems, demonstrating expertise in IP Office and Avaya IPOCC.
Previous Employment Experience
Before joining Telgian, Michael B. worked at QK Holdings L.L.C. as a Technical Support Specialist from 2014 to 2016. His role involved providing technical assistance and support to users. He also briefly worked at the Arizona Department of Transportation in 2016 as a Systems/LAN Administrator for five months, where he managed local area network systems.
Education and Expertise
Michael B. studied at Mesa Community College, where he earned an Associate of Science degree in Chemistry from 2010 to 2013. His educational background provides a foundation for his technical skills in IT management and support. He is experienced in WSUS administration for Windows updates and supports Barracuda archiver and spam filter systems.
Technical Skills and Specializations
Michael B. possesses a range of technical skills relevant to his role as a Systems Support Specialist. He manages data protection systems and provides support for VPN technologies. His expertise extends to the administration of Avaya phone systems and WSUS for Windows updates. He is proficient in using various IT management tools and technologies, ensuring efficient operations within the organization.