Navid Bakhtar
About Navid Bakhtar
Navid Bakhtar serves as the Customer Success Lead at Tellus, where he has implemented new technologies and processes to enhance customer experience. He has a background in electrical engineering and previously worked at Western Digital for 11 years as a Test Project Process Engineer.
Work at Tellus
Navid Bakhtar has been serving as the Customer Success Lead at Tellus since 2020. In this role, he focuses on advocating for customer needs and satisfaction. He has introduced new technologies and processes that have enhanced the overall customer experience. His work is centered on improving customer success strategies, leveraging his expertise in both technology and business.
Previous Experience at Western Digital
Before joining Tellus, Navid Bakhtar worked at Western Digital as a Test Project Process Engineer from 2005 to 2016. During his 11 years in this position, he was based in San Jose, California. His experience at Western Digital provided him with a solid foundation in technology and project management, which he now applies in his current role.
Education and Expertise
Navid Bakhtar earned a Bachelor of Science in Electrical Engineering from the University of California, Davis, where he studied from 2001 to 2005. His educational background in engineering contributes to his technical knowledge and ability to implement effective customer success strategies in his current role.
Customer Advocacy Focus
In his role as Customer Success Lead, Navid Bakhtar prioritizes customer advocacy. He emphasizes the importance of understanding and addressing customer needs to ensure satisfaction. This focus on customer-centric strategies is a key aspect of his approach to enhancing the customer experience at Tellus.