Shay Lorelle Scerri
About Shay Lorelle Scerri
Shay Lorelle Scerri is a Communications Specialist with a background in media studies and communication. She has held various roles in customer service and marketing across several companies, including Tellus, Yelp, and Gold's Gym.
Current Role at Tellus
Shay Lorelle Scerri has been employed as a Communications Specialist at Tellus since 2019. In this role, she collaborates with the head of marketing to develop effective copy and marketing strategies. Additionally, she works closely with the engineering team to address backend issues, ensuring smooth operations within the organization. Shay also created user flow data that the customer service team utilizes to resolve user issues, enhancing customer experience.
Previous Work Experience
Prior to her current position, Shay held various roles in customer service and marketing. She worked as a Barista at Starbucks in Seattle for 10 months in 2013. In 2017, she served as a Guest Services Agent at Alcatraz Cruises for 3 months. Shay then worked at Gold's Gym in Dallas as a Front Desk Associate for 8 months and later as a Social Media Marketing Manager for 11 months. Additionally, she was an Account Executive for Key Accounts at Yelp for 5 months in 2018 and completed a Social Media Marketing Internship at Treasurefest in 2019.
Education and Expertise
Shay Lorelle Scerri studied Media Studies and Communication at California State University, Monterey Bay, where she earned a Bachelor of Science degree from 2016 to 2018. Prior to this, she attended the College of San Mateo, focusing on Communication and Multimedia from 2013 to 2015. Shay completed her secondary education at Mercy High School Burlingame from 2009 to 2013. Her educational background provides her with a solid foundation in communication strategies and multimedia applications.
Skills and Contributions
In her role at Tellus, Shay has demonstrated her skills in communication and marketing. She has contributed to the development of user flow data that aids the customer service team in addressing user issues. Her collaboration with the marketing team has resulted in effective marketing strategies and copy. Shay's experience in social media marketing and customer service roles has equipped her with a diverse skill set applicable to her current position.